Delvin will focus on building trust with clients in the insurance industry utilizing 6 lesson learned through his athletic career. 

• Learning how the word "no" has power over us
• 6 ways to find "yes"
• Building trust 

This course will cover everything you need to know about Medicare - as an agent or enrollee, including:

• Should I enroll in Medicare or stay on my group insurance plan?
• What is the difference in Original Medicare and Part C "Medicare Advantage Plans"?
• Do I have to pay more for Medicare based on my Adjusted Gross Income?
• What is the "donut hole" on my prescription drug plan and can I avoid it?

Improving CSI Within the Agency examines important elements in customer service and will help agents to identify the drivers of customer satisfaction by tracking key statistics. It will inform agents with ways to connect customer service with policyholder purchases and retention. It will guide agents to a better understanding of their ‘Moment of Truth’ in the insurance transaction and will show how Legendary Service can turn customers into enthusiastic advocates for the agency. This course provides 3 hours of P&C CE credit.

Bryon will cover:

• The importance of listening and teaching in client meetings

• Powerful stories that illustrate and teach important educational messages

• Financial literacy educational resources

• Teaching future generations